Return policy

Refunds are issued at the discretion of the company management within 7 days period after date of purchase of Mag device. In your claim, please, include explanation of reasons for a refund, and your order information. Prior to ordering, please, make sure you have carefully read and understood the product's system requirements. 
If you are not sure about product compatibility, or have questions about product features, please contact us before purchase. All inquiries are welcome. Upon confirmation of your request for a refund, . 
All licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights. No refunds are issued for provided services (including product installation, customization and software development) if provided services meet predefined specifications. 

OUR MAG IPTV BOX comes with a one year warranty ,It means that if your box stops working because of a hardware’s defect, we will Fix it or replace it for free. However, damages caused by power, heat, wrong handling, and spilled liquids or similar is not covered. If you are not satisfied with our service, you may return THE MAG BOX to us within one week of its arrival and get a full refund once we receive the box undamaged. You will have to cover the shipping expenses yourself for both ways.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10) business days